It is not a good day when you discover discrepancies on your checkbook. You may be missing money or you may have extra money coming out of nowhere. There can be multiple reasons behind this: perhaps the bank made a wrong deposit, there was an accounted fee, or an unauthorized withdrawal happened. Whatever the reason, you can solve them by following the tips below.
1. Gather evidence to support your claim.
If there is missing deposit, prepare the receipt for checking. Ideally, all your bank receipts will be put together at least until deposits are cleared. If you have questions regarding specific transactions, highlight them on your statement. Take note of necessary transaction identifucation numbers, too. All these information will make it easy for a customer representative to help you.
2. Contact the bank.
It is always best to address any issues with your bank in person. Record the dates, times, content of the conversation, plus employee reference numbers after. It will be easier to refer back to these conversations later and support your claims in case of any issues.
3. Remain calm.
Fact: it may take the bank a while to resove your problem. Do not get frustrated and try to remain patient and calm. The bank employees want to help you address the issue but there is a process involved. The initial meeting will only start the research to resolve the problem, and from here, steps will be taken to determine what went wrong.
4. Follow up.
Follow up with any paperwork or other steps that need to be taken, for example, filing a police report as necessary. You can also close the account to prevent further issues while you are trying to solve the first problem.
5. Check your account regularly.
Balance your account against your statement regularly. This will help you account for all your money and catch mistakes immediately.
6. Consider breaking up with your bank.
If you continue to face issues with your bank despite your best efforts to monitor your account closely, just pull the plug!